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Confidentiality

Business Friend Limited is committed to providing a confidential service to its clients. We guarantee to treat all transcription, audio, copy typing and proofreading assignments with the utmost security and are experienced in transcribing interviews and recordings of a sensitive nature.

All team members sign and adhere to our strict confidentiality and non-disclosure agreements, and we are happy to sign client and project specific agreements as required.

A full copy of our Privacy Policy can be found here Business Friend Privacy Policy, and is summarised below:

  1. All assignments undertaken by Business Friend Limited are considered strictly confidential and no details will be revealed outside of the Client and Business Friend team unless specifically authorised by the client or deemed necessary by law.
  2. Business Friend Limited will sign a separate confidentiality agreement or non-disclosure agreement as required and appropriate.
  3. All contracted or freelance staff used by Business Friend Limited sign strict confidentiality and non-disclosure agreements in relation to any works carried out for Business Friend Limited.
  4. The client’s work will be saved on Business Friend’s secure server to aid further editing if required for 90 days.  The client may advise Business Friend Limited if they require the documents deleted sooner or if works should be held for a longer period.

Additionally, clients can be assured that Business Friend never outsources its projects to overseas transcription agencies.  All our typists have individually completed our application process and training period and understand the importance of confidentiality.

Business Friend’s upload facility is powered by Sendthisfile, using military grade 128-bit Transport Layer Security (TLS) encryption.  Sendthisfile is registered and adheres with the EU-US Privacy Shield framework.  More information can be found here https://www.sendthisfile.com/features/secure/index.jsp, or please contact us if you require further details on our confidential transcription, copy typing, audio typing or proofreading services.