Business Friend was established in 2003 by Kerry Craddock to provide secretarial support services to businesses, universities and researchers. This included transcription, audio typing, copy typing, PowerPoint, Excel and Word services, with Business Friend winning Best Small Company and Best New Business at the Thurrock Business Awards in 2003 and 2004.

Technology has changed significantly since we started, particularly with transcription services, as recordings are now transcribed from a wide range of digital formats instead of cassettes. One thing that hasn’t changed, however, is our commitment to providing a fantastic service.

We know that simply being fast and accurate is not enough. Therefore, we combine speed and accuracy with excellent listening and grammar skills, and we all enjoy researching the wide range of topics discussed in our clients’ projects. Being curious and conscientious is vital to being part of the Business Friend team!

Since 2003 we have worked on large projects, with over 200 recorded hours to coordinate and transcribe, as well as small, one-off, requests, for example creating short PowerPoint presentations for business owners to present at networking events. 

As we pass our 21st business-birthday, we continue to pride ourselves on understanding our clients’ requirements and developing long-lasting working relationships. With clients confidently recommending us to their colleagues and peers, we really are a business built on reputation!

If you would like know more about Business Friend and how we can help you, please Contact Us to discuss your requirements!

Lady typing on laptop