Please find below a selection of frequently asked questions about working with Business Friend.  The answers will hopefully be of assistance, but please do Contact Us if you have any queries.

How do I send Business Friend my audio recordings?

We provide you with a password to send your recordings or documents via our secure File Transfer facility, which uses military grade 128-bit Transport Layer Security (TLS) encryption.  There is no upper limit on the file size and the uploads can run in the background of your PC.

Other options for transferring files are also available, including Dropbox, WeTransfer, OneDrive and Google Drive.  Please Contact Us to discuss your preferred method.

How do I know Business Friend will provide a good service?

Business Friend was established in 2003 and has grown through word of mouth and recommendations.  We truly wish for our clients to be 100% satisfied with our service and will happily provide references to clarify the quality of our work.  We listen carefully to each client’s requirements and only invoice for works completed as we are confident in the professionalism of our service.

Please visit our Testimonials page for some of our clients’ comments.

Do you have a confidentiality policy?

Yes we do.  Our standard Terms of Business (available on request) details our confidentiality promise and we will also sign additional confidentiality or non-disclosure agreements as appropriate.  All Business Friend’s typists and transcribers sign and adhere to strict confidentiality agreements.

Our upload facility uses military grade 128-bit Transport Layer Security (TLS) encryption and is Privacy Shield certified.

Please visit our Confidentiality page for more information.

How much do you charge?

We keep our pricing simple with no hidden costs, charging per recorded minute for audio typing and transcription services and per word for copy typing and proofreading services.  Our Quote Calculators provide a helpful guide, or you can send us a completed Quote Request Form to receive a quote tailored to your requirements.

How do I pay?

Payment can be made by BACs or PayPal and is due within 30 days unless otherwise agreed.  

For businesses, universities and other organisations, we issue an invoice either on completion of the project or on a monthly basis for works carried out that month if it is an ongoing project.

Private individuals may be asked to pay a deposit before the project commences until a working relationship has been established for six months.

How do I apply to work for you?

Please visit our Work for Us page for information on working for Business Friend.  Please note due to the high quality of the work expected of our team members, all the requirements listed must be adhered to.

Is Business Friend VAT registered?

Yes. Business Friend is VAT registered, therefore VAT at the current rate will be added to all quotes provided and invoices. Our VAT number is 366 0050 22 and the current rate is 20%.

Our method of working is simple and effective:

Contact Us

Please Contact Us to discuss your project particulars, such as type of transcription services required, templates and deadlines, to receive an accurate quote. Our standard rate table is available to view here.


We will provide you with a password to upload your recordings straight to Business Friend via our secure encrypted upload facility.

Confirm Receipt

We will contact you to confirm receipt of your sound files and track lengths.

We Get To Work

We’ll get to work on your transcription following your brief provided in a timely manner.

Job Done

You will receive your transcript in a Word document via email within the timeframe specified, password protected if required for extra security.

Invoice Sent

We will invoice you for the works provided for payment via BACs, cheque or PayPal.

Quote Calculators

Please use our Quote Calculators to receive an instant price for your project.
To receive a personalised quote, please complete the Request a Quote form at the bottom of this page.
Prices quoted are excluding VAT. VAT will be added at the standard rate.