Great listening skills are key when it comes to transcribing focus groups!

At Business Friend, we are experienced in transcribing recordings with multiple speakers, such as focus groups and workshops. We understand how participants can often talk over each other in their eagerness to get their opinion across, and have become skilled at identifying who is saying what when this does happen.

Focus groups are often used in both market research and academic research and it’s important to capture what each person says to ensure accurate data can be analysed.  We take time at the beginning of the recording to familiarise ourselves with the participants’ voices and accents to ensure we identify each speaker correctly throughout the transcript. However, if individual identification of participants is not important for your project, we offer a discount to reflect this, as identification is one of the time-consuming factors in focus group transcription.

Focus group

As with all our audio transcription services, Business Friend’s standard focus group template includes time stamping every 10 minutes, with more frequent timestamping available if required.  And although our professional transcription team are dedicated to researching any unclear words or phrases, if we are still unsure, then any inaudibles or phonetic guesses will be put in square brackets and timestamped to help clients find the original point in the recording, rather than risk incorrect guesses slipping through the net.

Preparing for the recording of your focus group can really improve the quality of the transcript you receive. We recommend reading our Recording Focus Groups article for tips on this, as if your transcription service provider receives a good quality recording, this will help them to produce a good quality transcript!

Business Friend understands the importance of confidentiality when transcribing focus groups. Some participants may wish to remain anonymous, therefore, we can anonymise their speech during the transcription process by replacing personal names with [name], and local places or companies with [place] and [organisation] if required. Business Friend’s Privacy Policy provides information and reassurance that we adhere to strict confidentiality practices, and our File Transfer service uses military grade 128-bit AES encryption, although we can receive files from via other methods if required.  We can also password protect documents before returning them to you.

For information on how to use Business Friend’s focus group transcription service, please see How We Work.  To receive a quote, please use our Quote Request Form or Contact Us with your requirements.  You can also use our Transcription Calculator (below) as a useful guide.

Our method of working is simple and effective:

Contact Us

Please Contact Us to discuss your project particulars, such as type of service/s required, templates and deadlines, to receive an accurate quote. Our standard prices are available to view here as a guide.


We will create your personal encrypted folders to upload your recordings, notes or documents straight to Business Friend via our secure upload and storage facility.

Confirm Receipt

We will contact you to confirm receipt of your uploaded material.

We Get To Work

We get started straight away, ensuring we adhere to your project requirements and timeframes.

Job Done

We upload your transcript, spreadsheet, document or presentation to your personal secure folder, with extra password protection if required.

Invoice Sent

We will invoice you for the works provided for payment via BACs or PayPal – credit card payments can also be made via PayPal.