Transcription Services

Business Friend Typing

Business Friend has been providing a professional and confidential audio transcription service across the UK since 2003.


During this time, our team of experienced transcribers have converted thousands of hours of speech to text by creating professional transcripts for interviews, focus groups, conferences, lectures, podcasts and much more.


Many people confuse transcription with audio typing.  Whilst both involve listening to a recording and typing what is said, there are still many differences between transcription and audio typing.


Audio typing is usually one speaker clearly speaking into a dictation machine, for example, for correspondence or a report.  The speaker often states where a full stop or a paragraph should appear and spells out unusual words or acronyms for the audio typist, along with other clear instructions relevant to the document they wish to produce.  The recording usually takes place in a quiet environment and produces a nice, clear, audio.


Transcription usually involves at least two speakers in a more informal setting and with less structure.  This could mean the recording is of a qualitative research interview, a disciplinary hearing, a conference, or perhaps a focus group with many participants.  It is the role of the transcriber to not only ensure they capture what is being said correctly, but also to show how it is being said.  For example, with verbatim transcription, every um, er, hesitation and emotion must be transcribed.  With clean verbatim (also known as intelligent or edited verbatim), the transcriber must decide which of these is relevant to the conversation and should be transcribed, and which are habitual and can be omitted without effecting what the participant is trying to explain.  The transcriber must also identify speakers and carry out research for project specific words and phrases, for example, place names and technical jargon, to produce an accurate transcript.  These recordings often have background noise as they can be carried out in public places or people’s homes, which can make the speech difficult to hear.

Types of Transcription

As an established provider of audio transcription services, Business Friend has built a solid client base through recommendation and you can depend on us to provide a high quality, confidential and reliable service to meet all your transcription needs, including:

Our method of working is simple and effective:

Contact Us

Please contact us to discuss your project particulars, such as type of transcription services required, templates and deadlines, to receive an accurate quote. Our standard rate table is available to view here.


We will provide you with a password to upload your recordings straight to Business Friend via our secure encrypted upload facility.

Confirm Receipt

We will contact you to confirm receipt of your sound files and track lengths.

We Get To Work

We’ll get to work on your transcription following your brief provided in a timely manner.

Job Done

You will receive your transcript in a Word document via email within the timeframe specified, password protected if required for extra security.

Invoice Sent

We will invoice you for the works provided for payment via BACs, cheque or PayPal.

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